Setting up Contact Form

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Navigate to: Features

Step 1: Setup Menu

Add ‘Contact Form’ from the Add New Feature dropdown menu. There are a handful of easy configuration settings you need to setup and then you’re done!

Once you have configured all of these settings you are ready to start adding fields to your form. Click Save to continue.

  1. Form Name: Give your Contact Form a name. This is for internal reference only.
  2. Email To: Enter the email address you want the input data to be emailed to.
  3. Email Subject: Enter the subject you want to appear in the email that is automatically emailed to you when new input data from your users has been received.

Step 2: Add Form Fields
Press the ‘Add Field’ button to add the fields you would like to include in your Contact Form chatbot feature.

Next, Fill out the following information:

  1. Field Name: This is the name of the field. Usually something simple and generic like; Name, Email, Question 1. This is to identify the input data when you download the CSV.
  2. Field Type: Select what type of input is expected.
  3. Text: This is the text that is sent to the user for each question. Example, “Please enter your name”.
  4. Validation Type: Select the type of validation required. This is automatically selected based on the field type but you can manually adjust if needed.
  5. Validation Message: Enter a message to send the user if the input by the user is not valid.
  6. Allow Skip: If checked, the user will see a (Skip) button on the specific question.

Downloading the Data

From the Features dashboard you will see the Contact Form feature you have added. If you hover over the box you will see 3 dots on the top right … click this and you’ll see ‘Download’ as an option.

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